ESUGO & YOUR DATA

Privacy Policy

1. Introduction

esugo PLT ("we," "our," or "us") operates the ESUGO POS Suite mobile applications (the "App"). This Privacy Policy informs you of our policies regarding the collection, use, and disclosure of personal data when you use our App and the choices you have associated with that data.

We use your data to provide and improve the App. By using the App, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect several different types of information for various purposes to provide and improve our App to you.

2.1. Personal Data

While using our App, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). This may include, but is not limited to:

  • Business Email Address
  • Business Name and Address
  • Contact Person's Name
  • Phone Number
  • Business Registration Number (e.g., SSM)
  • Transaction data generated through the use of our POS services

2.2. Usage Data

We may also collect information on how the App is accessed and used ("Usage Data"). This Usage Data may include information such as your device's Internet Protocol address (IP address), device type, operating system version, the pages of our App that you visit, the time and date of your visit, and other diagnostic data.

2.3. Cookies and Tracking Data

We use cookies and similar tracking technologies to track activity on our App. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

3. How We Use Your Data

esugo PLT uses the collected data for various purposes:

  • To provide and maintain the App and our POS services
  • To process and record sales transactions
  • To manage your business account with us
  • To notify you about changes to our App or services
  • To provide customer support
  • To gather analysis or valuable information so that we can improve our App
  • To monitor the usage of the App
  • To detect, prevent, and address technical issues

4. Legal Basis for Processing (PDPA Compliance)

Under the Malaysian Personal Data Protection Act 2010 (PDPA), we process your Personal Data based on the following grounds:

  • Consent: You have given clear consent for us to process your personal data for the specific purposes mentioned above.
  • Contract: The processing is necessary for the performance of a contract to which you are a party (i.e., our Terms of Service for the POS system).
  • Legal Obligation: Processing is necessary for compliance with a legal obligation to which we are subject (e.g., financial regulations).
  • Legitimate Interests: Processing is necessary for the purposes of the legitimate interests pursued by us as a B2B service provider.

5. Data Retention

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy, and to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with tax laws), resolve disputes, and enforce our legal agreements and policies.

6. Data Disclosure

We may disclose your Personal Data in the good faith belief that such action is necessary to:

  • Comply with a legal obligation
  • Protect and defend the rights or property of [Your Company Name]
  • Prevent or investigate possible wrongdoing in connection with the App
  • Protect the personal safety of users of the App or the public
  • Protect against legal liability

We do not sell your Personal Data to third parties.

7. Security of Data

The security of your data is important to us. We implement commercially acceptable security measures to protect your Personal Data. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee its absolute security.

8. Your Data Protection Rights (PDPA)

Under the PDPA, you have the right to:

  • Access: Request access to the Personal Data we hold about you.
  • Correction: Request correction of any inaccurate or incomplete Personal Data.
  • Withdraw Consent: Withdraw your consent to our processing of your Personal Data, where applicable.
  • Limit Processing: Request limitations on the processing of your Personal Data.

To exercise any of these rights, please contact us using the details provided below.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights under the PDPA, please contact us:

Email: team@esugo.my